Terms & Conditions

The Terms and Conditions apply to all reservations and contracts made on this website.
It is very important to read them before making a reservation or contracting our services.

1. DEFINITIONS

A Galé Holidays is a limited commercial company under current Portuguese law, with the Legal Entity Identification Number 514 932 643.

"Customer" is the person who pays for the Booking or hires our services.

"Passengers" are all passengers whose name appears, or not, on the Booking or Contract.

"Booking Holder" is the passenger whose name is first on the Booking being the person responsible for the purchase/booking.

"Mr", "You" , "Customer" is any passenger whose name appears on the Booking.

"Galé Holidays" is the professional services company owned by a travel agency that will carry out the transfers, chauffeur driven, car available, tours, as well as premium services.

"Booking" is the booking of the transfer services (airport or door-to-door), the chauffeur-driven services, the car at disposal, the tours and the premium services, carried out with us.

"Services to and from the airport (transfers), door-to-door services (transfers), chauffeur services, car at disposal and customised tours" is any service provided by us for the transport of passengers, in cities and intercities, national; regarding the services of chauffeur services, car at disposal and airport transfers, also in Spanish territory (to and from Vigo, Madrid and Seville airports) as well as customised tours services on request and includes any other occasional/occasional or related service and still provided by us.

"Premium services" are services hired under special and personalized conditions upon request for a quotation.

"Transfer Voucher", "Booking Receipt", "Voucher" is the written confirmation of the Booking that we will send to you by email.

"Contract" is the Booking and these Terms and any other terms and conditions applicable to the Booking.

"Terms" are these terms and conditions.

"Website", "Websites" means the online website www.galeholidays.com or any other website operated by us.

"Customer Support" means support provided via email - transfers@galeholidays.com

2. WHAT WE DO

We provide services of:

Airport transfers - passenger transport in light vehicles up to 8 seats to and from airports on national territory and in Spain to and from Vigo, Madrid, Seville airports; passenger transport services beyond 8 seats and to other airports in Spain, may be performed upon request for quote.

Door-to-door and intercity transfers - passenger transport in light vehicles up to 8 seats point to point and between cities, within the national territory; door-to-door and intercity passenger transport services beyond 8 seats can be provided upon budget request.

Chauffeur service and cars at disposal - planned according to the client's needs in vehicles of up to 8 seats and covering national and Spanish territory; chauffeur service and cars at disposal beyond 8 seats may be provided upon request.

Personalised tours - tailor-made tours on request.

Premium services - personalised transport services hired under special conditions and on request for an estimate.

We answer the phone number (+351 289543148 ou +351 925 528 075) and operate through the following website www.galeholidays.com

To provide our services, we are in the market as a Travel Agency that performs professional work in the transportation of people (transfers) or as an agent with the ability to offer tourism services, holding the proper licenses and authorizations required by national legislation governing this activity, RNAVT 10318, with the Safe & Clean seal (Tourism of Portugal).

Through its website, Galé Holidays offers transfer and tour management services for individuals or groups.

Before requesting a service offered on our website, you must ensure that you have read and understood these terms, as they will govern the subsequent Contracts. By making a booking, you confirm that you have read these terms and have the legal capacity to accept them on behalf of yourself and all passengers.

3. ONLINE BOOKING PROCEDURE

The person making the Booking must be 18 years of age or older, and be responsible for following the online booking process, ensuring that all data is filled in correctly and completely until full payment is made.

By entering into a Contract with Galé Holidays Lda, the Company will carry out the necessary formalities to organise the services requested.

The contract becomes legally binding only after you receive your transfer voucher by email.

Reservations must be made up to 24 hours in advance of the day and time chosen for the execution of the services.

You must acknowledge receipt of all notifications that we send you. However, in the event that you do not acknowledge receipt of an e-mail, the existing records on our e-mail server will serve as proof of receipt.

Transfer Vouchers must be printed for presentation to the driver for inspection purposes. In the event the Booking Holder fails to present the Voucher, this may result in the Transfer Service not being provided.

Minors, under the terms of Portuguese legislation, may not purchase our services and parents, legal guardians or other persons responsible for them must contact us immediately if a minor makes a Booking for a service, so that we can then cancel the respective booking.

Minors may travel with us only in the company of those legally responsible, and the company has the discretion to refuse to transport minors if there is any suspicion of illegality.

4. PAYMENT

We accept the most used methods of payment, including credit cards, debit cards and PayPal, in the terms contained in the shop existing on our website.

Prices are charged in Euros, calculated per km and according to the type of service chosen, and the customer should go to the website shop to contract our services.

5. RULES APPLICABLE TO SERVICES

The Transfer Voucher includes the address of the destination/collection requested by you and the address of your accommodation, and the company is not responsible for the fulfilment of the contract if the data is inaccurate, and there is no right to return the amount paid.

If the departure point is a residence or hotel, the waiting time will be 15 minutes.

• For flight arrivals: the driver's waiting time will be 60 minutes;.

• For arrivals at train and bus stations, the driver's waiting time will be 30 minutes;

• If the departure point is a residence or hotel, the waiting time will be 15 minutes.

Delays in flights or trains must be reported immediately to Galé Holidays for the service to be performed as contracted; in case of no notice, the customer may not claim a refund of the payment made, being retained by the company as losses and damages.

In case of flight cancellation, the customer must immediately notify Galé Holidays by phone, so that the driver is immediately notified and a new time and/or date is scheduled for the execution of the contracted services.

Any alteration to these or other data must be communicated in good time, 48 hours before the travel date, by sending an email to transfers@galeholidays.com; if there is no communication for possible alterations, no refund of the amounts paid will be due.

The client is responsible for any increase in the cost of the service resulting from the requested change as well as the addition of stops and increase of routes, the addition of stops may be requested by the driver at the time of the service.

It is also important to underline that in the case of airport transfers, it is not the company's responsibility to know the time at which the client must leave his accommodation, hotel or residence, the client must inform his exact location, address or full address and preferably quoting a reference for easier location.

6. CANCELLATIONS MADE BY YOU

Cancellation of any Contract must be made in writing, by e-mail to our Customer Service (transfers@galeholidays.com)

You may cancel Transfer Services separately or cancel an entire Booking; if we receive your cancellation request more than 48 hours before the scheduled pick-up time for the contracted Transfer Service the amount paid for the respective Transfer will be refunded in full.

If you have to cancel after 48 hours before the agreed time of transfer you will be refunded 50% of the total amount of the agreed price provided that it is duly justified.

No amount will be refunded in the case of cancellations made less than 24 hours before the scheduled time of the Transfer Service you wish to cancel.

7. LAST-MINUTE RESERVATIONS

Reservations must be made within 24 hours of the time and date of the chosen service, but in exceptional situations and upon request for availability and budget, Galé Holidays may accept the performance of the service.

8. CHILD/INFANT SEATS

Local and national laws regarding the use of child and baby seats vary from country to country. However, all transfer operators will act by current legislation. If you are making a private booking, child/infant seats for those under 12 years of age must be used for safety reasons. When making the booking, you are given the possibility to reserve child/infant seats.

The company accepts no liability for the non-use of the child/baby seats, the non-use of the safety restraint or its incorrect use.

If you wish to bring your child/infant seat and have hired a private transfer, we must be informed before travel. This is to ensure that the vehicle provided can accommodate the seat. Group services are generally carried out in vans.

9. PRICE FOR CHILDREN

All children and infants count towards vehicle occupancy regardless of age and as such must be included in the passenger total at the time of booking.

10. WHEELCHAIRS AND RESERVATIONS FOR PASSENGERS WITH DISABILITIES

Regarding the Transfer Services for passengers with a degree of disability who use our services, as we are not a company specialized in transport for individuals with motor disabilities, they must be able to enter the vehicle alone or with the help of someone in their group. We only transport folding wheelchairs.

11. ADDITIONAL STOPS

You are given the possibility to request additional stops, in case you need to pick up or leave keys, for food shopping or if your group is divided and has more than one accommodation address, among other reasons, the driver shall charge an extra time fee.

12. TRAVEL INSURANCE

We recommend that you take out travel insurance that suits your needs. Read the contract in detail and print out the documentation to take with you when you travel. Comprehensive travel insurance will protect you against numerous eventualities that are beyond our control.

However, our vehicles are duly insured for passenger transport and tourism purposes, accumulating Galé Holidays Lda insurance for all its structure and clients.

13. OUR LIABILITY

If we fail to comply with these Terms, we will be liable for loss and damage suffered by you as a foreseeable consequence of our breach of them or our negligence, and only up to the amount of the fee you paid. We will not be liable for any loss or damage that is neither foreseeable nor consequential. We will not be liable for breaches which are not directly attributable to us, which have been produced by accident, force majeure event, or following legal or administrative requirements.

We will not be liable for incidents that may occur during the provision of the service, including illness, injury or death unless caused by our negligence.

This means that subject to these terms, we may accept liability if, for example, you suffer personal injury or death if your Transfer Service is not provided as agreed or proves to be deficient as a result of a fault on our part, our staff or our employees - if you wish to make a claim, please note that it is your responsibility to prove that reasonable skill and care was not exercised in the provision of the contracted service.

Nothing in these Terms and Conditions excludes or limits: a). our liability to you for any death or personal injury resulting from our negligence; b) any other legal right as a consumer which cannot be excluded or limited.

14. FORCE MAJEURE

We shall not be liable and shall pay no compensation where the performance of our obligations is prevented or affected, directly or indirectly or as a result of force majeure events or any circumstances beyond our control, including, but not limited to, extreme weather conditions, natural disasters, acts of terrorism, accidents suffered by third parties on the transfer route, police control, unusual levels of traffic.

15. CONTACT

Any contact related to the change of booking information must be made by e-mail, through our website or even via telephone.

In the event of unavoidable changes to the contract, we will send you an email to the address provided by you at the time of Booking, and the sending of this email is deemed to be received by you. The same system applies to all other advisory emails we may send you. It is therefore essential that you confirm that the email address you have given us is correct and that you see your new emails by the time of the Transfer Service.

If your incoming flight is delayed or has been diverted to a different airport, station or port, we will reschedule the Transfer Service and collect you at the new arrival time, subject to availability. If there is no availability, you will be refunded 50% of the amount paid. We apply the IATA definition of flight delays for these terms.

If for any reason you are not at the collection point within a reasonable time after the collection time marked on your Voucher, the Carrier or our Customer Service team will attempt to contact you on the mobile telephone number you have provided.

If it is not possible to reach you because you did not provide an operational mobile number at the time of booking, have a weak or no connection or network, no signal, have voice messaging service disabled or you did not answer the call, the service will not be provided, Galé Holidays will be immediately relieved of its obligations and you will not be entitled to any refund.

16. TRANSPORT SERVICES - ADDITIONAL RULES

The drivers must be at the pick-up point 5 minutes before the scheduled time; at the airports, in the arrivals area, there will be a Galé Holidays representative holding a sign with the customer's name.

In the event of being unable to locate the driver for your private transfer, it is the client's responsibility to contact us by phone. If you do not call the Galé Holidays number, we will not be able to provide the service and there will be no refund. If your transfer driver cannot locate you, a member of our customer service team will call the mobile number provided on your booking.

17. LUGGAGE ALLOWANCE / CAPACITY

For transfer services, each passenger is entitled to 1 bag or suitcase and one handbag, such as small bags and backpacks. All pieces of luggage must be securely labelled with the owner's name and destination address. We will not be held responsible for lost luggage that has not been properly labelled.

Private transfer vehicles have capacity for at least 1 bag or suitcase per seated passenger. All pieces of luggage must be declared at the time of booking. Smaller pieces that fit at the passenger's feet such as camera bags or shoulder bags do not have to be declared. The Passenger will be liable for all costs incurred in the event that additional vehicles are used to carry the excess baggage not declared.

Your acceptance of the proposed Contract and its Terms and Conditions is deemed to be your tacit agreement that under no circumstances will you include in your Baggage, or carry with you, any object which violates the law of the country where the transfer will take place (firearms etc.), nor objects which may be harmful to third parties, nor any object of excessive size, weight, fragility or perishability.

Animals are allowed provided that it is previously requested to Galé Holidays by e-mail transfers@galeholidays.com and that they are packed in containers 35L/40C/26cm high and the material must be resistant, washable, easy to disinfect and watertight, in order to avoid the soiling of the transport vehicle, presented in a state of health and hygiene, as stipulated in the Ordinance 968/2009 of the Ministry of Agriculture and Development.

18. LIABILITY OF THE CLIENT

By entering into this Contract you implicitly declare that you are of legal age and in full exercise of your civil capacity. You are aware of the extent of the services that are the object of the present contract, of the information concerning us mentioned above and of the content of these Terms and Conditions.

The services to be rendered are in accordance with the details specified in the Transfer Voucher sent by email. It is your responsibility to provide at the time of booking correct and complete addresses for the collection and destination points. It is your responsibility to print and verify the accuracy of the Transfer Voucher. If the details on the Transfer Voucher are incorrect, you must contact Customer Services immediately to rectify them. Particular care must be taken when completing the booking to ensure that all mandatory fields, marked with an asterisk (*), have been correctly completed.

We will not be held responsible for bookings made that are impossible, physically or legally to make, and the customer will not be refunded for such bookings.

It is the client's responsibility to carry all documentation required to cross borders if necessary. We hereby disclaim any liability and refuse to incur any additional expenses arising from the absence of such documents or from failure to comply with customs, police, tax or administrative regulations of the countries into which it is necessary to enter. The Transfer Voucher does not constitute a valid document for obtaining entry visas.

In the event that we have to pay a deposit or fine to the Authorities of other countries as a result of your failure to comply with the laws, regulations or other requirements applicable to travel in the countries you wish to enter, leave or pass through, you will be liable for the amount that Galé Holidays has paid until you provide us with proof of reimbursement of such fines, expenses, etc.

We reserve the right to, and hereby authorise us to, charge your credit or debit card for any damage incurred to the transfer vehicle (including, and without limitation, cleaning specialists) or for any items missing on departure.

We reserve the right not to accept future Bookings in the event of serious or repeated incidents involving any Client.

19. RIGHT OF ADMISSION / CONDUCT OF THE USER

By concluding this contract you tacitly grant us the right to refuse carriage to any passenger who, at the driver's discretion, may be under the influence of alcohol or drugs or behaving in a manner that may be deemed dangerous to the driver of the vehicle, other passengers or him/herself.

No alcoholic beverages may be carried on board for consumption. This prohibition also extends to narcotics.

Smoking is forbidden in or near vehicles.

Eating inside the vehicle is not permitted.

20. COMPLAINTS

If the service provided by Galé Holidays Lda falls short of your expectations, you must report it immediately to our Customer Service and, if possible, when the problem occurs. Complaints received after the completion of the transfer service, which has not been brought to our attention during the transfer, cannot be accepted, as we have not been allowed to intervene or provide assistance. Our contact details are included on the Transfer Voucher.

Written complaints must be received no later than 28 days after the date the service was performed and sent by email to transfers@galeholidays.com

If you wish to report a problem with our online booking process or our Customer Service, please also send your complaint to transfers@galeholidays.com

21. APPLICABLE LAW AND JURISDICTION

These General Conditions shall be governed by the Portuguese legislation in force.

The resolution of any dispute that may arise between you and Galé Holidays shall be subject to Portuguese jurisdiction in the Judicial Court of Faro, County of Faro.

The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provisions in these Terms, which shall remain in full force and effect.